BetaCommercial debt resolution, connected.
Rezolva Connect brings clients, brokers and debtors together through secure, connected workspaces, providing greater visibility throughout the commercial debt resolution process.
It is the platform Rezolva uses to manage live commercial debt instructions from placement through to resolution.
Why Rezolva Connect exists
Once a commercial debt is placed for recovery, visibility can quickly disappear.
Clients wait for updates.
Brokers lose sight of cases placed by their clients.
Debtors may have no clear route to review documents, raise a dispute, propose payment or explain why an invoice remains unpaid.
Rezolva Connect was built to address that.
The platform creates one connected case record while giving each party access to the information and actions relevant to them.
One platform. Three workspaces.
Client workspace
- Place commercial debts
- Upload invoices and supporting documents
- Follow case progress
- View balances and payments
- Review disputes and arrangements
- Approve important decisions where required
- Access case history and updates
Broker workspace
- View introduced clients
- Follow cases placed by those clients
- Monitor recovery progress and outcomes
- Maintain visibility throughout the resolution process
- Access relevant case information and claim-support records where appropriate
Debtor workspace
- Review the balance being claimed
- Access relevant supporting documents
- Confirm payment
- Raise a dispute
- Upload supporting evidence
- Propose a payment arrangement
- Communicate securely with Rezolva
Each workspace is permission controlled. Users only see the information relevant to their role.
From placement to resolution
Debt placed
Client or broker places a commercial debt instruction with Rezolva.
Instruction reviewed
Rezolva reviews the debt, documents and commercial basis.
Resolution activity begins
The case is prepared, allocated and the resolution approach is set.
Debtor engagement
The debtor is contacted through structured, professional communication.
Payment, dispute or arrangement
The debtor pays, raises a dispute or proposes a payment arrangement.
Escalation reviewed where necessary
Cases that need further action are reviewed and escalated appropriately.
Resolution or closure
The case reaches payment, settlement, withdrawal or other closure.
Every important action remains connected to the case, creating a clearer operational history for clients, brokers and Rezolva.
Built around real commercial debt resolution
Rezolva Connect is not a generic CRM or a basic debt collection portal. It has been built around the way Rezolva actually manages commercial debt.
Early commercial engagement
Professional, structured communication from the outset.
Structured debtor communication
Templated, tracked and auditable correspondence.
Payments and payment arrangements
Record, track and manage payment plans in one place.
Dispute management
Capture disputes, evidence and responses systematically.
Client approvals
Hold important decisions for the right approver.
Escalation review
Review cases needing further action before progression.
Legal progression where required
Controlled hand-off for legal or insolvency steps.
Case reporting
Clear reporting for clients, brokers and Rezolva.
Audit history
A complete timeline of every case action and update.
Broker visibility
Introducing brokers stay informed on their clients' cases.
Visibility without losing control
Rezolva Connect provides transparency without removing commercial judgement.
Automation supports administration, reminders and workflow.
Important decisions remain controlled by the appropriate person.
Clients retain authority where commercial decisions require their approval.
Rezolva retains responsibility for managing the resolution process.
About Rezolva
Rezolva is a commercial debt resolution specialist helping businesses recover overdue invoices through early engagement, clear communication and structured escalation.
Rezolva Connect is the technology that supports that service.
If you want to learn more about Rezolva, our approach, services or how we work with businesses and brokers, visit the main Rezolva website.